Return and refund policy

 

  1. Return Policy:

     

    • You can return or exchange any item within 7 days of receiving your order, provided that the product is unused, in perfect condition, and in its original packaging.

    • If you receive a damaged or incorrect item, we’ll gladly replace it at no extra cost.

 

 

  1. Return Process:

     

     

  2. Refunds:

     

    • Once the returned item is received and inspected, refunds will be processed within 7 business days.

    • Shipping fees are non-refundable unless the return is due to a mistake from the store.

     

 
Is Cash on Delivery (COD) available?

Yes, we offer the Cash on Delivery option across all of the UAE, making your shopping experience easy and giving you peace of mind.
What is your return and exchange policy?

You can return or exchange any product within 7 days of receiving your order, as long as the item is unused and in its original packaging.
To start your return, simply “Click here to Return Your Order” or “Contact Us” for assistance.

When will I receive my order?

We make every effort to ship orders as quickly as possible. Once your order has been shipped, you will receive an email with a tracking number and shipping details. Delivery times vary depending on your location, typically 1–2 business days within the UAE.You can track your order using the “Track Your Order” option at the top of the screen.
How much does shipping cost?

Shipping is free within the UAE and Gulf countries.
Are all products authentic?

Yes, all our products are 100% authentic and certified. We ensure the highest quality for you and all our customers.
Can I contact customer service?

Yes, we have a dedicated support team available to respond to all your inquiries.

You can contact us via chat or email at

 info@glowkhaleeji.com — available 24/7.

You can also click “Contact Us” to get in touch through our support form.
What payment methods are available?

We offer multiple payment options for a smooth shopping experience: Cash on Delivery across the UAE and Gulf countries, online payments via credit or debit cards, and other secure payment methods. All payment options are safe and encrypted to protect your financial information.
Why Choose Glow Khaleeji?

You choose Glow Khaleeji because we offer 100% authentic and certified products, carefully selected to meet the highest quality standards for Gulf women. With a safe and easy shopping experience, fast shipping across the UAE and Gulf countries, and 24/7 customer support, we ensure a smooth and enjoyable purchase. Plus, you can read real reviews from women like you to shop with complete confidence.
Why are product reviews important?

Product reviews help you learn about other customers’ experiences before making a purchase. At Glow Khaleeji, we feature genuine reviews from women like you, so you can shop with confidence and choose the products that suit you best.
Can I get a refund if I’m not satisfied with the product?

Yes, your satisfaction is very important to us. If you’re not happy with your product, you can return or exchange it within 7 days of receiving it, provided the product is unused and in its original packaging. Our goal is for you to shop with complete confidence and peace of mind.